Frequently Asked Questions

Type you question here or browse FAQs below:

General

Order Guide Customisation

USB Flash Drives

Product Technical

Audio

Product Technical

Order Guide

How can I order from Flashbay? What do the symbols mean in the product description? What is a virtual proof? How can I retrieve my password? What are your Lead times? Where can Flashbay deliver to?

What's the minimum order quantity?

If you wish to order USB Flash Drives branded with your Logo, the minimum order quantity is 10 units for our most popular models. Please contact us for a full price list, you will see that even for small quantity orders, our prices are very competitive!

Many other companies have a minimum order quantity of 50 or as high as 250. At Flashbay, by keeping our order processing as efficient as possible, we are very happy to accommodate smaller orders for USB Flash Drives.

For other products, our minimum order quantities vary slightly depending on the requirement, so please get in touch.
How will the products look when they arrive?

Resellers

We support the following types of business as Flashbay resellers:
  • Marketing, Advertising, Media and Creative Agencies wishing to offer our products as a value-added service to their existing clients.
  • Procurement companies wishing to source our products on behalf of their established customers.
The following types of businesses are not eligible to be Flashbay resellers:
  • Companies which sell any of the following products on a website (regardless of the size and scope of the rest of the product range):
− USB Memory products
− USB Power Banks and Other Charging products
− Bluetooth® Audio products
− Fidget Spinners
  • Companies which own or control a website dedicated to:
USB Memory products
USB Power Banks and Other Charging products
Bluetooth® Audio products
Fidget Spinners
  • Companies which might otherwise reasonably be considered as a competitor to Flashbay
Flashbay ensures that our approved resellers receive the support they need to exceed their customer expectations.
  • Ever had to turn down business because your current supplier quoted a 2+ week lead time for an order you need in 5 days?
  • Or is your supplier actually a middleman taking your money up front to buy products not in stock?
They are both sad tales that we hear all the time. At Flashbay we believe in the cornerstones of good business practice.
  • We hold large stocks and have made the necessary investments to deliver your order on time and to specification.
  • Supported by our highly competitive reseller prices and excellent service we can help you to deliver a top notch service to your customer.
  • Our products are of the highest quality and our lead time for bulk orders of Logo-Branded Promotional Technology products beats the competition hands down.
  • No hassle order management: Easily manage your Branded Promotional Technology orders online.
  • Our Customer Centre allows you to see the status of your order instantly and track it all the way to your, or your customer's door

Flashbay Warranty

How long is the warranty period?

The warranty period for all products appearing on the Flashbay website is 10 years beginning from the date of purchase as indicated on the invoice or receipt. The 10 year warranty is valid for orders made after August 10th, 2009. The warranty period for orders placed before that date is one year.  

What does the warranty cover?

The warranty does not cover the repair or exchange of products resulting from misuse, accident, modification, unsuitable physical or operating environment, incorrect maintenance by yourself, or failure caused by a product for which Flashbay is not responsible. Damage caused by fair wear and tear is also excluded. Failure or undesirable operation is excluded where products are used with specialist or custom hardware or software or used in an application other than general storage of non-critical data.

Does Flashbay grant warranty on all their products?

All products appearing on the Flashbay website (http://www.flashbay.co.za/) are warranted to be free from defect in material and workmanship.

In what cases does the warranty become void?

Proof of purchase or shipment date is required to validate the warranty period. Warranty becomes void if equipment is modified, incorrectly used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.

Do you offer samples?

Yes we offer free samples. These are non-functioning units that are designed to show you the look and feel of each model. We find this is a huge help for our customers trying to decide which model to choose.

How do I pay and what are your payment terms?

After your order has been placed, you will receive instructions on how to pay via email. It's quick and simple - we accept all payment methods from credit card to bank transfer. For some repeat customers, public sector and larger companies, we can offer credit terms. Note that before we can ship the order, we need to have received payment from you unless you have agreed credit terms with us.

What is Your Returns Policy?

We take great care to ensure that every order we produce is just right but if we get it wrong we will work hard to put it right very quickly. Simply contact your dedicated Account Manager for further assistance if you experience any issues with your order.

As all our products are manufactured on demand and customised to your specifications any cooling off periods or cancellation provisions of the Consumer Rights Directive (and/or equivalent international provisions) do not apply.

I need more help. Who can I contact?

We’re here to help. Simply contact us via our phone number or via our Contact Us page. Alternatively, if you have an Account Manager you can contact them directly.

Customisation

What is the best file format for my logo file? How Do We Add Your Logo?

USB Flash Drives

Product

Are all USB Flash Drives created equal?

How do I use a USB Flash Drive?

Just plug your USB Flash Drive into the USB port of your computer or other USB-equipped device. If the flash drive has a light (LED), it will flash to indicate it's operational.

Your computer may recognise a new drive has been detected, and prompt you to open the drive (or run files already on the drive). Choose the option to 'open' or 'explore' the new drive.

If you are running Microsoft Windows as an operating system, you can also see the new drive by clicking 'My Computer' on the 'Start' menu which lists all your computer's drives, including the flash drive. Double click the flash drive to open it.

Drag the files you want to copy to the flash drive into the folder that appears on your screen. Your files are now transferred to your USB Flash Drive (normally instantly but it can take a little longer if the files are big).

You can unplug your flash drive at any time, as long as files are not being read from or written to the flash drive. Ensure the LED is not flashing if your device has one.

To transfer the items on your USB Flash Drive onto another computer, explore the files on the flash drive as above, and the drag them to a location on the new computer.
How much data can a USB Flash Drive hold?

Can I store and transfer music files with my USB Flash Drive?

The short answer is YES. In general, USB Flash Drives use mass storage class drivers, therefore any system that supports mass storage class drivers should be able to access the content from the USB flash drive – including music files!

Will my USB Flash Drive work with any computer?

USB Flash Drives use the USB protocol to operate with PCs, Macs and other devices with a USB port. Typically USB Flash Drives use mass storage class drivers that are incorporated in Windows Me, Windows 2000 and Windows XP or later as well as Mac OS 9 and Mac OS X or later as well as Linux 2.4.6 or later. Some manufacturers offer drivers for Windows 98 SE or Windows NT. Apple offers a mass storage class driver update for Mac OS 8.6. For more information, please consult with the manufacturer of the USB Flash Drive.

Advantages of using a Flash Drive over an External Hard Drive, DVD-R or Floppy Disk.

At the size of a pack of chewing gum, USB Flash Drives are far smaller than external hard drives, and with no fragile moving parts that can break if dropped, they're more easily transported. USB Flash Drives also do not require the time-consuming configuration required to connect an external hard drive to your computer.

USB ports are much more common than CD and DVD burners, so USB Flash Drives will work with more computers than CD-Rs or DVD-Rs. Also, the process of uploading files from your computer to a USB Flash Drive is much faster and simpler than burning a CD or DVD. Additionally, USB Flash Drives act like portable hard drives to which you can add and delete files as many times as you like. With CD-Rs and DVD-Rs, you can only add data once, and you can't remove data once it's burned onto the disc.

And it’s needless to remind that a standard floppy disc, holding only 1.44 MB of data, doesn’t stand much of a chance in front the very large storage space (up to 32GB) that a USB Flash Drive can offer nowadays.

What happened to 128MB, 256MB, 512MB and 1GB flash drive capacities?

These memory capacities have now been superseded by capacities such as 2GB, which cost the same yet offer better value for money.

If you are looking for a low cost flash drive, and only need a tiny amount of memory, 2GB usually represents the cheapest capacity on the market.

NAND flash memory below 2GB is no longer produced by major memory chip manufacturers like Samsung, Hynix, Intel, Toshiba and Micron in large quantities. Occasionally we are able to source sufficient amounts of 1GB memory and make these available to our customers, but the long term trend is towards larger capacities. 

Some flash drive producers still offer 128MB, 256MB and 512MB memory capacities. They will be using unbranded, inferior quality NAND flash which we strongly recommend you avoid as not all flash drives are created equal

What is a USB Flash Drive?

A USB Flash Drive is a compact USB flash memory drive that acts like a portable hard drive, letting you store and transport your most precious computer data. They hold incredibly large amounts of information and are small enough (about the size of a pack of chewing gum) to slip easily into your pocket, conveniently around your neck like a necklace, or on your key chain.
NAND Flash and price change On the Go Flash Drives (OTG) explained

Technical

What Controller do we use in our USB Flash Drives? How do you setup AutoRun function? What are the USB Flash Drive read and write speeds? What is WEEE? Do we format as Removable Storage or Local Disk?

How can I protect my computer from viruses when using a USB Flash Drive?

In general, the best way to protect your computer against virus attacks is through various security methods. These may include an Internet fire wall, a virus scanner and other tools screening incoming files for viruses. In the case of USB Flash Drives, you might want to consider running a virus scan on the contents of the drive before accessing any files.

What are SLC, MLC and TLC?

NAND flash memory can be sub-divided into 3 broad categories SLC, MLC and TLC.

SLC is an abbreviation of 'Single-Level Cell':

SLC memory stores one bit in each cell, leading to faster transfer speeds, lower power consumption and higher cell endurance. The only disadvantage of Single-Level Cell is the manufacturing cost per MB, meaning that the SLC flash technology is used in high-performance memory cards where speed and reliability are important.

MLC is an abbreviation of 'Multi-level Cell':

MLC memory stores two bits in each cell. By storing more bits per cell, a Multi-Level Cell memory card will achieve slower transfer speeds, higher power consumption and lower cell endurance than a Single-Level Cell memory card. The advantage of Multi-Level Cell memory is the lower manufacturing cost. MLC flash technology is used mostly in standard consumer memory devices.

TLC is an abbreviation of 'Triple-level Cell':

TLC memory stores three bits in each cell. By storing even more bits per cell, a Triple-level Cell memory card will achieve slower transfer speeds, higher error rates and lower cell endurance than both Multi-level Cell and Single-level Cell memory cards. The advantages of Triple-level Cell memory are that the memory chip will be physically smaller than SLC and MLC chips for a given memory capacity, it requires less power to operate than MLC memory and is cheaper to produce. TLC flash technology is used mostly in low-end memory devices where speed and reliability are not important.
What is Windows ReadyBoost?

What is USB 2.0?

Simple Answer: USB 2.0 gives a faster data transfer speed than the old USB 1.1. There are no problems of compatibility between USB 1.1 ports and USB 2.0 Flash Drives (and vice-versa).

More Detail: Finalized in 2001, Universal Serial Bus (USB) 2.0 is a complete overhaul of the Universal Serial Bus input/output bus protocol which allows much higher speeds of reading and writing data than the older USB 1.1 standard.
What is USB 3.0 or SuperSpeed USB?

Audio

Product

What audio sources can I use with the Bluetooth® devices?

Our Bluetooth® devices can be used with any Bluetooth®-enabled audio source. Some of our Audio models also feature an auxiliary cable input to connect your device with. In this case, enabling Bluetooth® on your device is not necessary.

Is it safe to take my Bluetooth® devices on the plane?

Yes, they are safe both as hold and hand luggage.

Technical

How can I pair my device with the Bluetooth® speakers or headphones?

To pair your audio device, ensure that you have activated Bluetooth® on your device and that the speaker/headphones are switched on. Then, select the name of the speaker/headphones (e.g. Tab) shown on your device in the ‘Compatible Devices’ menu and follow any further on-screen instructions. Your Audio device name may also match the Logo name branded on it. The Audio product will beep to signal a successful connection. 

Can I answer calls with the Bluetooth® Headphones?

Yes, our Bluetooth® headphones have this functionality.

Can the Bluetooth® Speakers function as a speakerphone?

You can use the Bluetooth® Speaker as a speakerphone when making calls.